COVID 19 Practice protocol

The practice remains open. To do so safely we would ask patients to observe the following protocol which has been advised by the General Osteopathic Council (GOsC) and our professional body, the Institute of Osteopathy based on Public Health England and NHS guidelines.

Please do not make an appointment if: -

• you have experienced symptoms of COVID 19 in the past 7 days e.g. high temperature, a new persistent dry cough
• you or any member of your household are deemed to be extremely clinically vulnerable or shielding
• a member of your household has/had symptoms of COVID 19 or has been in contact with someone with suspected COVID 19 in the last 14 days
•you develop loss or change to your sense of taste or smell

We shall be wearing face masks, plastic aprons and gloves, we shall keep 2m social distance where possible during the consultation.
After each patient we will follow a sanitising regime of cleaning surfaces, door knobs, replacing the PPE we are wearing, aerating the room and at the end of each day, steam cleaning the carpets. In order to do this properly, the treatment appointment times have been altered to allow time between patients.
Should two family members living at the same address request treatment, this would be classed as one unit.

Please arrive on time and if coming by car, wait until we call you in. We appreciate that you may need to use the bathroom before treatment, please feel that you can come in and do so.
If arriving on foot, via public transport or taxi please wait in the waiting room and observe social distancing where necessary.
If you are coming to your appointment with a friend or family member, where possible ask them to stay in the car or if using the waiting room, please observe social distancing and avoid any crowding. 

If you have a mask please wear it, otherwise masks will be provided in the porch and then use the hand sanitiser after putting on your mask, before entering the house.
If possible, we would appreciate payment by BACS, contactless card or cheque.

In order to open safely we have reduced patient numbers, increased consultation time to 40 minutes, followed by a 20 minute cleaning regime as detailed in our risk assessment between patients, purchased PPE and therefore have increased the fee to £35. We would appreciate your understanding.
Please be aware that with the introduction of the NHS Test and Trace service for COVID-19, the normal rules of data protection and patient confidentiality will not apply where necessary.

Thank you for your consideration and compliance as we move forward into these different and challenging times of running the practice
Lynette Taylor & Clover Sterling

Contact Us

To book an appointment or make an enquiry about our services, feel free to either call us using the number below, or use the form opposite to send us a message. We look forward to hearing from you.


Find Us

Croy Lodge
15a Cleveland Road